The half of this you cannot hold
Every plaque reports into a dashboard we wrote ourselves. It decides where a customer lands, catches the unhappy ones before Google does, and counts every tap so you can tell which parts of the room are working.
Four things, done properly
Routes by rating
The customer taps and picks a rating. Above your threshold they go straight to your Google listing with the review box open. Below it they land on a short private note that comes to you instead. You set the threshold — including setting it so that everybody goes to Google, which is how new accounts start.
Catches the feedback nobody says out loud
The private note is two fields and no login. Most of what arrives is small and fixable: a cold plate, a wait nobody explained, a table that never got cleared. You get it the same day, by email, while it is still a Thursday problem and not a Saturday review.
Counts every tap
By plaque, by day, by hour — and separately for the review plaques and the general ones, so a menu plaque is measured as a menu plaque. Which counter converts, which table gets ignored, and whether Friday really is your busiest night or whether that was just a feeling.
Handles more than one venue
Each location has its own destinations, its own settings and its own numbers, reported separately and together. Give a shop manager a dashboard for their venue and nothing else — invite links can be scoped to a single location, and team members cost nothing.
We will not help you hide a bad review
Filtering who gets asked for a public review — sending only the happy ones to Google — breaks Google's policies and sits badly with Australian consumer law on misleading conduct. Plenty of products in this category do it quietly and do not mention it.
So we do three things instead, and say them out loud:
- New accounts start with every rating going to Google. Gating is off until you deliberately turn it on.
- The private feedback page still carries a public review link. A customer who wants to say it publicly always can.
- It is in the terms, the FAQ and the onboarding, not buried in a settings page.
If you want the version that quietly buries unhappy customers, we are the wrong supplier. If you want the version that gets you to the problem first and still lets them speak, this is it.
Written here, not licensed
The dashboard and the redirect layer behind every plaque are both ours. That means we can add what a venue actually asks for instead of waiting on somebody else's roadmap, and it means the thing you are relying on is not one price rise away from disappearing.
Included with plaques, or on its own
With our plaques. The software comes with them and we run it for you — links built, thresholds set, reports sent. Nothing extra to buy and nothing to configure.
On its own. If you already have your own signage, the dashboard is $49 a month per location, or $411 a year. Every team member you add is free — only the account owner is billed, however many people have access.
What you need to start
- Your venue name and Google listing.
- An email address that a real person reads.
- Ten minutes, once.
That is the whole setup. If you take plaques, we do even this part for you.
See it with your own listing in it
Bring up your Google page on the walkthrough and we will wire a live plaque to it in front of you, then tap it.